Delivery

DELIVERIES AFFECTED DUE TO CORONAVIRUS 

Please note, due to the current Coronavirus pandemic, our delivery partner Australia Post is experiencing delays due to the unprecedented demand for online shopping. As a result your order could arrive later than expected & tracking may not be scanned and updated in their system, even when your order is on it's way. Please allow extra time for your delivery. We thank you for your patience.

On Friday 22nd May 2020, Australia Post advised that orders could take up to 25 business days and you should allow 35 business days from the dispatched notification email to raise a case with Nude by Nature and Australia Post. In addition to this delivery transit time Australia Post have communicated that orders placed between 25th March to 30th April will occur additional transit time to work through the backlog with the airlines.

For further information regarding the update, please head to the Aus Post website.

We appreciate your understanding during this time and we ask that you continue to wait for your parcel to be processed and delivered.

Once again, we thank you for your patience and please know that we are constantly checking for any updates regarding your order.

PLEASE NOTE - Any orders placed after 12pm June 29th will not be despatched until July 6th due to warehouse closure. We apologise for any inconvenience caused. 

A Message from New Zealand Post

Due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We are still working actively to deliver but there may still be service impacts. Please also expect delays when shipping internationally at this time.

We are working closely with our partner airlines and other postal operators to move items as quickly as possible.

Please see the NZ Post website for further updates or visit covid19.govt.nz for more information.

Free Shipping over $70

We offer FREE SHIPPING on orders that total $70 NZD or more. For orders less than $70 NZD a shipping cost of $12 NZD will be charged.

Your order will be dispatched within 1-2 business days. We deliver via Australia Post eParcel to anywhere within Australia and New Zealand. 

You will receive email alerts and/or text updates with tracking details of your order once it has been dispatched. To track your order please enter your tracking number on AusPost tracking.

If you are not home when the product/s are delivered, NZ Post will leave a card at the address advising you that an attempt has been made to deliver your product, and of the local post office you can collect it from.

Nude by Nature is committed to providing exceptional customer service and quality makeup, skincare and products. We will endeavour to make sure that the products listed on our website correctly show stock availability and that pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you by email to arrange a full refund or replacement.

Please note this site does not ship to goods outside of New Zealand. For shipping internationally please check our global websites.

If you want to purchase in-store, please have a look at our stockists.

Contact Us

If you have any questions about delivery for online orders, please contact us.